FAQ
Frequently asked questions
Straight answers about what we do, what we don't do, and how you stay in control.
What exactly is one application?
One application is one job matched to your goals, plus a CV tailored to that job, a cover letter written for that employer and the right supporting documents, such as certificates. For email applications they are combined into a single PDF. You can see a full example on our sample application page.
Do you guarantee interviews or a job?
No. No honest service can promise that, because employers make the decisions. We prepare and send careful, tailored applications for you and show you the result of every one.
Will anything be sent without my approval?
No. Every application waits in your queue until you press Approve. You can also edit it or skip the job.
Do I need to give you my email or job-site passwords?
No, and we will never ask for them. Applications go out from our own application address, or we give you a ready package to send yourself.
Will you exaggerate my CV?
No. Tailored CVs use only facts you have given us. If something cannot be verified, we flag it for you to review before anything is sent.
Is the first application really free?
Yes. Sign up with your email, complete your profile, upload your CV and give consent, and we prepare one tailored application for you to approve, edit or skip. No payment details are needed. There is one free application per person.
When do you start preparing applications?
Your free application is prepared once your profile, CV and consent are complete. After that, we prepare more applications as soon as your first payment is confirmed.
How do I pay?
Pay with MTN Mobile Money, Airtel Money, or a Visa or Mastercard card, through our secure payment partners. Prices are shown in UGX and USD. Your first application is free; after that you choose how many applications you want for the month (at least 10, adding 5 at a time) and pay before we prepare more. We never see or store your card details or mobile money PIN.
What if there are not enough good matches in a month?
We never send weak matches just to use up your allowance. Your allowance resets at the start of each billing month, and unused applications do not carry over. If good matches are scarce in your field, tell us and we will help you widen your target roles or countries, or choose fewer applications when you renew.
Who sees my documents, and how long do you keep them?
Only you and the HARWOOMA team member preparing your applications. Employers receive only the documents attached to applications you approve. We keep your documents while your subscription is active and for one month after it ends, so you can renew without uploading them again. After that they are permanently deleted. You can delete any document, or your whole account, sooner at any time.
What happens if a renewal payment fails?
You get a 3-day grace period. After that your queue is paused, and it resumes as soon as the payment goes through.
Can I cancel?
Yes, at any time from your billing page. Your plan stays active until the end of the period you have paid for and you will not be charged again.
What happens to my data?
We use your information only to prepare and send your applications. You can download a copy of your data or ask us to delete it at any time.
Still have a question? Emailapplications@harwooma.com.
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